Refund & Cancellation Policy

1. Device Purchases

1.1 All GPS devices purchased from Track It GPS come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair, or refund where a device has a major failure, is not of acceptable quality, is unsafe, or does not match its description.

1.2 Where a device has a minor fault that does not amount to a major failure, we may choose to repair the device, replace it, or refund it, within a reasonable time.

1.3 Australian Consumer Law remedies do not apply where a device has been damaged by misuse, tampering, accident, water damage, unauthorised modification, or installation or removal by persons not authorised by Track It GPS.

2. Installation Fees

2.1 Installation services are provided by authorised installers engaged by Track It GPS. Once installation has been completed, installation fees are not refundable, except where you are entitled to a remedy under the Australian Consumer Law — for example, where installation services have not been provided with due care and skill.

2.2 If you cancel or reschedule a confirmed installation appointment with less than 24 hours’ notice, or if our installer cannot complete the installation because safe or reasonable access to the vehicle is not provided, we may charge a reasonable fee to cover the costs we incur. Any such fee reflects our actual or reasonably estimated costs and is not a penalty.

2.3 If installation cannot proceed for reasons outside your control, or outside ours, we will offer to reschedule at no additional charge.

3. Subscriptions & Cancellation

3.1 Tracking and monitoring services are provided on a monthly or annual subscription basis, as set out in your selected plan and our Terms & Conditions.

3.2 Subscriptions renew automatically at the end of each billing period unless cancelled. Before an annual subscription renews, we will give you advance notice of the upcoming renewal and its price.

3.3 You may cancel your subscription at any time. For monthly subscriptions, cancellation takes effect at the end of the current billing period. For annual subscriptions, cancellation takes effect at the end of the current annual term. Your services remain active until the end of the period you have paid for.

3.4 We do not refund subscription fees for the unused portion of a billing period after cancellation, except where you are entitled to a refund under the Australian Consumer Law.

3.5 To cancel, contact us using the details in clause 8. We will confirm your cancellation and its effective date.

4. Warranty

4.1 Track It GPS provides a 12-month warranty on hardware against defects in materials and workmanship under normal use. This warranty period commences on the date the device is activated on the Track It GPS platform, which may be after the date of purchase or installation.

4.2 This warranty does not cover faults or damage caused by misuse, tampering, accident, water damage, unauthorised modification or repair, or installation or removal by persons not authorised by Track It GPS.

4.3 This warranty is in addition to, and does not limit, your rights under the Australian Consumer Law, including the consumer guarantees that apply to the goods. The benefits of this warranty are in addition to other rights and remedies available to you under the law.

5. Refund Eligibility & How to Claim

5.1 Refunds and other remedies are assessed in accordance with the Australian Consumer Law. Where goods or services have a major failure, you may choose a refund or a replacement, and you may be entitled to compensation for any other reasonably foreseeable loss. Where the failure is minor, we may choose to repair, replace, or refund within a reasonable time.

5.2 To make a claim, contact us using the details in clause 8 with your name, order or account details, and a description of the issue. For device faults, we may ask you to provide photographs or to make the device available for inspection or testing to help us assess the claim.

5.3 We will assess your claim within a reasonable time of receiving the information we need, and will let you know the outcome and any remedy.

5.4 Where a refund is payable, we will refund you using the same payment method you used for the original purchase, unless we agree otherwise with you.

5.5 How a device is returned or removed for assessment depends on the device type:

(a) for plug-in (OBD) devices, you may need to return the device to us. You may have to bear the reasonable cost of returning it, and where the device is found to have a failure covered by the Australian Consumer Law, we will reimburse your reasonable return costs.

(b) for hardwired or professionally installed devices, you should not attempt to remove the device yourself. We will arrange for the device to be inspected or removed by an authorised installer. Where the device is found to have a failure covered by the Australian Consumer Law, we will cover the reasonable cost of removal and assessment.

6. Your Australian Consumer Law Rights

6.1 Nothing in this Policy excludes, restricts, or modifies any right, guarantee, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

6.2 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. This Policy operates in addition to those guarantees and does not limit them.

6.3 For more information about your consumer rights, you can visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.

7. Changes to This Policy

7.1 We may update this Policy from time to time. The current version will always be published on the Track It GPS website. Changes do not reduce any rights you have under the Australian Consumer Law.

8. Contact Us